Local government employees are constantly interacting with customers.  Whether it is with citizens handling business in City hall or department directors interacting with employees, providing excellent customer service requires a unique set of skills. Not only do you need to be able to calm an angry customer, but you must also be able to build positive relations in order to keep the lines of communications open. 

During this course, you will get specific tips on how to keep a positive attitude, eliminate stress and handle criticism. Participants will also have an opportunity to share ideas, experiences and techniques for more effective interactions. At the end of this course, you will have the tools necessary to deliver unbeatable customer service that wins customers over.